Account Services Coordinator
Sacramento, CA
Full Time
Sales
Mid Level
Department: Sales | Status: Full-Time, Non-Exempt
Travel: Occasional
Salary: $20.00 - $24.00 per hour.
"Our purpose is strong, our impact is lasting, join us on the journey"
Western Health Advantage
Make an Impact Behind the Scenes of Exceptional Service
Are you detail-driven, service-oriented, and energized by supporting teams that deliver meaningful results? For over 30 years, we have served Northern California, with people at the center of everything we do. As a locally based, not-for-profit health plan, our dedication extends beyond our members to the employees who create impact every day-through purposeful work, opportunities to grow and a supportive culture rooted in care.
Western Health Advantage is seeking an Account Services Coordinator to play a vital role in supporting our Sales and Account Services teams. This position is ideal for someone who thrives in a fast-paced environment, enjoys collaboration, and takes pride in keeping processes organized, compliant, and customer-focused.
What You’ll Do
As an Account Services Coordinator, you’ll be a trusted operational partner, ensuring our internal teams, brokers, and employer groups receive timely, accurate, and professional support. Your responsibilities will include:
At Western Health Advantage, you’ll be part of a mission-driven organization that values integrity, collaboration, and service. We offer a supportive environment where your contributions matter and where attention to detail directly supports the success of our members, partners, and internal teams.
Physical Requirements
This role involves a combination of sitting, standing, and light physical activity. Candidates must be able to occasionally lift up to 25 pounds, with reasonable accommodations available.
Travel: Occasional
Salary: $20.00 - $24.00 per hour.
"Our purpose is strong, our impact is lasting, join us on the journey"
Western Health Advantage
Make an Impact Behind the Scenes of Exceptional Service
Are you detail-driven, service-oriented, and energized by supporting teams that deliver meaningful results? For over 30 years, we have served Northern California, with people at the center of everything we do. As a locally based, not-for-profit health plan, our dedication extends beyond our members to the employees who create impact every day-through purposeful work, opportunities to grow and a supportive culture rooted in care.
Western Health Advantage is seeking an Account Services Coordinator to play a vital role in supporting our Sales and Account Services teams. This position is ideal for someone who thrives in a fast-paced environment, enjoys collaboration, and takes pride in keeping processes organized, compliant, and customer-focused.
What You’ll Do
As an Account Services Coordinator, you’ll be a trusted operational partner, ensuring our internal teams, brokers, and employer groups receive timely, accurate, and professional support. Your responsibilities will include:
- Providing administrative and operational support to the Account Services team, including broker processes, small group workflows, and internal audits
- Delivering responsive, high-quality customer service to internal partners and external stakeholders via phone, email, and written correspondence
- Coordinating open enrollment materials and supporting renewal and maintenance activities for employer groups
- Managing inventory, storage, and distribution of sales collateral and promotional materials
- Ensuring proper document handling, storage, and chain-of-custody compliance
- Reviewing documents for accuracy and maintaining records in accordance with company policies
- Supporting departmental communications, including incoming calls, emails, and faxes
- Collaborating closely with cross-functional teams to ensure information flows smoothly and efficiently
- Assisting with special projects and additional duties as needed
What We’re Looking For
You’ll be successful in this role if you bring strong organizational skills, attention to detail, and a commitment to service excellence. This position is eligible for participation in our Voluntary Hybrid Program one day per week.
Required Qualifications
Why Join Western Health Advantage?You’ll be successful in this role if you bring strong organizational skills, attention to detail, and a commitment to service excellence. This position is eligible for participation in our Voluntary Hybrid Program one day per week.
Required Qualifications
- High School Diploma or equivalent
- At least 1 year of experience in an administrative or support role
- Intermediate proficiency with Microsoft Word, Excel, and PowerPoint
- Strong written and verbal communication skills
- Ability to read, write, speak, and understand the primary language(s) used in the workplace
- Previous experience in the healthcare industry, particularly within an HMO environment
At Western Health Advantage, you’ll be part of a mission-driven organization that values integrity, collaboration, and service. We offer a supportive environment where your contributions matter and where attention to detail directly supports the success of our members, partners, and internal teams.
Physical Requirements
This role involves a combination of sitting, standing, and light physical activity. Candidates must be able to occasionally lift up to 25 pounds, with reasonable accommodations available.
Western Health Advantage is committed to providing equal employment opportunities to employees and applicants for employment on the basis of merit and without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, physical or mental disability, medical condition, genetic information, marital status, ancestry, military or veteran status, or any other basis made unlawful by federal or state law.
Western Health Advantage values and supports the unique talents and strengths that each employee brings to our organization. Collaborating with the best and the brightest means a dynamic, fulfilling work experience for you — and excellent customer service for our members.
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